Is there a waiting list?
No! Unlike the majority of Handpan makers and suppliers who have 2 to 12-month waiting lists, we do not have a waiting list, and most of the time we have instruments in stock and ready for immediate dispatch.
How much does delivery cost and how long does it take?
Delivery is completely free. Our mission is to make Handpans as available and affordable as possible for everyone, and for this reason, we provide free express delivery – worldwide.
How long does delivery take?
Currently, due to COVID-19 the estimated delivery time is around 7 - 14 days. We are still providing free delivery to your door.
What happens if my Handpan goes out of tune or needs repairing?
If you play your instrument correctly without using excessive force, it’s very unlikely that your instrument will go out of tune on its own.
Over long periods of time though (2 – 5 years), your instrument may shift in tune slightly. We have found that all of the notes on an aged Handpan will typically shift together. What this means is that over time your instrument may not be perfectly in tune to 440 Hz Western tuning, but will still be in tune to itself and will sound fine to a hobby player.
With that said, if you would like to have your instrument returned we are happy for you to send your Handpan back to our workshop for a retune. You would be responsible all postage costs and a small retune fee.
What if it needs repairing?
If you happen to damage your instrument from denting it or dropping it at waist height, in most circumstances we will be able to repair it for you, however, if you’ve dropped it from a 3 story building or from a moving car, then, unfortunately, you would need to purchase a replacement.
Can I retune my Handpan myself?
No, a re-tune must be carried out an expert who has experience in tuning these types of instruments. In most cases, someone who doesn’t know what they are doing will likely cause more harm than good. If your Handpan requires retuning, please contact us.
Will excessive heat cause a Handpan to go out of tune?
Because Handpans are made out of metal, direct sunlight can cause them to become so hot that you could cook an egg on it!
When the metal heats up, it expands. This causes the notes of the drum to temporarily become lower. But it’s not just high temperatures that you need to be concerned about. When left in extremely cold temperatures, the opposite will occur and the metal will contract and the notes will become higher pitched.
When the instrument is returned to room temperature, the sound of the notes will usually go back to normal, however, it’s important to ensure not to store your Handpan in direct sunlight or leave it outside in the snow.
Where is the best place to keep it when it’s not being played?
It’s extremely important that you remember to never lay your instrument face down on its notes. If stored in this way regularly, the pressure on these notes can eventually cause it to go out of tune. It is also very important to never leave it in the sun or outside in harsh weather conditions.
If you treat your instrument with love and care, you instrument will stay in tune for many, many years to come.
What’s included with our instruments?
All of our Handpans come with a soft backpack-style carry case included in the box to make transporting your instrument safer and easier. We also include a hard protective cover to further protect the instrument during delivery.