Exchanges & Returns Policy

If your Handpan arrives out of tune or is defective in some way, we will either give you a full refund or replace the instrument. In this case it's your choice. Damage must be reported immediately after delivery, failure to do so may nullify a return or refund.

If you are unhappy with your instrument but it is in perfect condition and is in tune, you can return the instrument to us and we'll give you a refund. In this event we will arrange for a courier to collect the instrument from you at a day and time that suits you. Please note that in this event you must pay return postage costs and that we will deduct this cost from the refund. Original postage costs are also deducted from the refund.

Shipping & Returns

Free worldwide delivery to your door via UPS, FedEx / TNT or DHL.
Returns are accepted within 7 days of the instrument being delivered.

Secure Checkout

Pay for your instrument via PayPal, Credit or Debit Card.

An account with PayPal is not required.

Risk Free: Your purchase is protected under PayPal's buyer protection.
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